In the earlier article today, I referenced $25 million in overcharges. So how did the City manage that trick? Well, stupidity and arrogance, of course.
Back in 2012-2013, the City Controller’s (Ron Green’s) office did an audit of UCS’s Water Meters and Transmitters. Seeing as they’re not particularly technically adept, it was really an audit of policies and procedures, not the mechanicals, but it was prompted by years of complaints by the customers of inaccurate meters. (They’re not. As I’ve said for years, the problems are with the transmitters, and, as will be obvious here, the business processes.) The summary of issues found reads as follows: